We understand that life happens and plans change. If you, as a consumer, apply for one of MERU’s courses that is exclusively meant for your personal use, you have a 14-day right of cancellation starting from the date that you are accepted to the course. (this 14-day period does not apply to professional development courses). Cancelling your application in writing within 14 days will result in a full refund of the course fee paid, if the course has not yet started. If the course begins within 14 days of your acceptance to the course, and you still wish to cancel and receive a refund, you are agreeing that for the sessions you attend, you will be charged a proportion of the whole course fee and your refund will be less than the total amount.
We will do what we can to ensure that you are satisfied with your experience of the course for which you have enrolled. However, you can still leave the course at any time after the start date and submit a refund request in writing, even after the right of cancellation has expired. This request will be considered on a case-by-case basis.
If a refund is granted, it will be prorated based on a variety of factors including the number of sessions attended, time elapsed since start date, and minus any processing fee (max 5%) from the bank/payment service, and minus any processing fee from MERU International.
In the event of cancellation within one month before the course commencement date, the housing payment is non refundable.